Contact Us
What the form is for
Whether you play at Genesis on a desktop or a phone, have a question about a bonus or want to flag a problem with a payment, this page is the direct line to the editorial team. The form exists so that you can reach the people who run this review site, not the casino operator itself. If your question concerns your account, your balance or a specific transaction, the casino’s own support channel is the right place for that.
When you write, include your player name or the email address you registered with, the date of the issue, and the exact wording of any bonus or promotion you are asking about. Screenshots are helpful when the site displays something different from what the terms describe. The more context you give, the easier it is to give you an answer that actually applies to your situation.
For questions about how to deposit, how wagering works or how long a withdrawal takes, mention the payment method you used or plan to use. That detail changes the answer more often than not.
How your message is handled
Everything you type into the form is read by the editorial team, not by an automated filter. The information stays within this website and is used only to respond to your message and to improve the accuracy of the reviews. Your personal details are not shared with Genesis or with any other casino, and they are not added to a marketing list.
If you are reporting a factual error in a review — a wrong wagering requirement, an outdated bonus amount, a missing restriction — that feedback is checked against the casino’s current terms and the review is corrected when the report checks out. Corrections are made without naming the person who sent them.
Feedback about the website itself
Comments about how the site works, what is hard to find, or what you wish the reviews covered are read with the same attention as problem reports. Suggestions that come up repeatedly shape what gets reviewed next and how existing reviews are updated. A message that says which page you were on and what confused you is more useful than a general complaint, because it points directly at the spot that needs fixing.
Messages are kept only as long as necessary to resolve the question or apply the correction, then deleted. You do not need to create an account to use the form, and you will not be asked for anything beyond the contact details needed to reply.
Before you send
Check that the message names the specific casino, game or promotion you mean. A message that says “the bonus is wrong” without naming the offer cannot be acted on. If the issue involves a live game session or a recent deposit, include the date and the approximate time so the review can be checked against the right version of the site. Where a dispute is already open with the casino’s support team, mention that in the message, because it changes how the query is handled.
If you are contacting us about responsible gambling — a self-exclusion request, a deposit limit you want to set, or help finding support organisations — say so in the first line. Those messages are prioritised and treated as confidential, and the reply will point you to the tools and organisations that can act on your request directly.